USA – West Virgina is down due to Network issue

Hello,

There is some problem with our USA – West Virgina Network, the datacenter side is fixing th network issue.

Issue report: 23/03/2016, 19:00 GMT+8

We will update once problem resolved.

Sorry for any inconvenience caused.

Regards,

Network Team

http://www.habangnet.com

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Update Record: Issue was being fully resolve on 24/03/2016, 03:00 GMT+8.

Accident detail: An outage with provider switching equipment in the Equinix Ashburn DC2 facility. The issue at DC2 impacted all service at our West Virginia datacenter. The problem involved Juniper EX switching equipment and took awhile to isolate due to the appearance of all configuration and protocols operating and seeming to be correct.

Please verify that service has been restored to your servers and let us know so that we can proactively assist you in bringing the service back online if it not already restored.

Even though outages like this are rare, we know that they greatly impact your business and we were working our hardest to bring services back online.

Thank you for your business and please let us know if you have any questions or require additional support.

Dallas, TX Network Maintenance

Dallas Customers,

We have received an update from our upstream provider that, there is an upcoming network maintenance that is not expected to cause a network outage, but if issues arise, periodic intermittent outages may occur. The relatively short notice is due to the state of some our network switches presently in a critical state. Our Juniper switches will require a code upgrade to the latest version of Junos OS that is prescribed by JTAC. A possible reboot may be required to ensure all new configurations take effect.

Details –
Date: March 16, 2016
Time: 10:30PM PDT
Duration: Up to 15 minutes
Effect: Intermittent Network Outage
Facilities: Dallas, Texas

If you have any questions about this outage or want more information on how it will relate to your specific services with us, please feel free to reach us at Helpdesk.

Thank you,
Will Low
HaBangNet NOC Team

Gobal  Hosting powered by HaBangNet

Dallas Network Maintenance 11PM CST / March 1, 2016

Dallas Network Maintenance ( Scheduled Outage)

Hello Dallas Customers,

Please be informated that, our upstream provider will be having an upcoming network maintenance on Dallas that will cause a network outage of less than 10 minutes. The relatively short notice is due to the state of one of our network switches presently in a critical state. The Juniper switch will need to be rebooted to ensure all new configurations take effect and to prevent this problem from happening in the future.

Details –
Date: March 2, 2016
Time: 11PM CST
Duration: 10 Minutes
Effect: Network Outage
Facilities: Dallas, Texas

If you have any questions about this outage or want more information on how it will relate to your specific services with us, please feel free to reply to this email. The outage is not expected to last more than 10 minutes, with a 5-6 minute estimate duration.

Thank you,
HaBangNet Network Team

Website: http://www.habangnet.com
Client Portal: https://noc.habang.net
Helpdesk: https://noc.habang.net/index.php?/tickets/new/